How much is shipping?
Just add the items you'd like into your cart, put in your zip code or postal code and our checkout system will let you know how much the shipping will be.
How fast will my order be shipped?
International orders are shipped via USPS. International Priority Mail (delivers in 6-10 business days worldwide, unless the box is delayed in customs). Express shipping is not available.
Orders for in-stock items are processed and shipped within 24-48 hours (excluding Saturdays and Sundays) after they are placed. Orders shipping within Canada are shipped via Canada Post Expedited, which includes a tracking number and insurance. These can take up to 8 business days for delivery.
Returns/Exchanges: We do not accept returns or exchanges on items, nor issue refunds. All products have sizing and measurements clearly provided in their descriptions. Please read full product descriptions and ask questions prior to purchasing.
Leather Products: All of our leather products are made by hand and will never be perfect. Even though we may build 2 of the same product, they will never be identical. Please keep in mind each piece of leather can react to oil, dye and finishes in its own way, even if its from the same piece of hide. We try and keep things as uniform in color as possible, but sometimes you will be able to see streak marks.
Leather has a natural patina over time. You'll notice the lighter parts of your leather will darken slightly with time. This is natural, as leather is a skin and will tan in the sun, no matter the chemical sealer over top.
Leather Care: Leather is a natural skin that retains moisture, drys out, can stretch, warp and crack without proper care. Overtime you may need to take measures to increase the longevity of your leather item such as conditioning or resealing.
We always use 100% Neatsfoot oil to condition our products. We encourage our customers to clean, oil and check all leather each year. By applying a light coat of oil with a paintbrush or sponge each year, you will help preserve the leather by keeping it supple and moisturized. Please be sure to use only 100% Neatsfoot Oil (not the Compound). Neatsfoot Oil Compound will tend to break down the thread used to sew your leather. NEVER use peanut oil or any other food grade oil, as this will attract rodents.
Your leather items will be sealed in a water resistant coating but this does not make it waterproof. Water can ruin your item causing the leather to warp, stretch, and change colors. Please do not use your leather items in heavy rainy weather.
If your item has fringe on it, please remove it from the shipping box as soon as possible. Fringe is made out of soft chap leather, and will tend to wrinkle and crease if left in an undesirable position for too long.
We are not responsible for normal wear and tear, or for item wear due to misuse. Misuse includes overpacking, constant rubbing, getting the item wet or using the item for anything other than its intended purpose.
We want you to love your leather items but If for whatever reason you are unsatisfied with your purchase, please contact us as soon as possible, and we will work to resolve any issues.